Questions, answered in prose

WebBank’s publicly listed mailing address is WebBank, P.O. Box 757, Portsmouth, NH 03802. That P.O. Box is the address published on WebBank’s own Contact Us page and is the address this site records.

The customer-care address in public use is customercare@webbank.com. Response is not guaranteed; many WebBank products are serviced by a brand partner, so the email on your statement may be the right one for your account.

WebBank publishes 1-844-994-BANK (2265) on webbank.com. Hours listed with the Salt Lake City office are weekdays 9 a.m.–5 p.m. and Saturday 9 a.m.–1 p.m.

WebBank’s corporate headquarters is 215 South State Street, Suite 1000, Salt Lake City, Utah 84111. The bank also lists an office at 1 Deforest Avenue, Suite 100, Summit, New Jersey 07901. Headquarters is not the consumer mailing address.

WebBank is a Utah-chartered industrial bank based in Salt Lake City. Consumer mail is directed to a P.O. Box in Portsmouth, NH — more than 2,000 miles away. The bank does not publish a consumer-facing explanation. Use the Portsmouth P.O. Box for mail, not the Salt Lake City street address, unless a document specifically tells you otherwise.

No. This is an independent consumer record published by a consumer rights advocate. It is not affiliated with, endorsed by, or operated by WebBank. The official site is webbank.com. Always verify contact details there before you send money, original documents, or sensitive information.

Do not assume this P.O. Box is a payment lockbox. WebBank issues many products through brand partners (credit cards, personal loans, point-of-sale financing). Payment addresses are usually printed on your statement and often belong to the servicer, not to this general correspondence box. Using the wrong address can delay or misapply a payment.

WebBank is an FDIC-insured, Utah-chartered industrial bank (FDIC certificate 34404). It brands itself as “The Bank Behind The Brand”: it issues consumer and small-business credit products that are marketed by fintech and retail partners. If WebBank appears on your loan or card, WebBank is typically the lender of record even if you applied through another brand.

Start with the brand and phone number on your statement or app. Partner servicers handle most day-to-day questions. Use WebBank’s published contacts when you need to reach the bank itself — for example, a formal dispute, a regulator-style complaint, or correspondence the partner told you to send to WebBank.

On the center of the envelope write: WebBank / P.O. Box 757 / Portsmouth, NH 03802. Put your return address in the upper left. Use the full ZIP 03802. If the letter is a dispute or a qualified written request, say so on the first line of the letter and keep a copy plus proof of mailing.

Salt Lake City: weekdays 9 a.m.–5 p.m., Saturday 9 a.m.–1 p.m., closed Sunday. Summit, New Jersey: weekdays 9 a.m.–5 p.m., closed weekends. The Portsmouth listing is a P.O. Box, not a walk-in branch.

Yes. WebBank is an FDIC member (certificate 34404). Deposit insurance, when it applies, covers qualifying deposits at WebBank up to the standard FDIC limits. Credit-card balances and most partner loans are not “deposits” and are not insured as such.