Can I send a payment to P.O. Box 757?

Do not assume this P.O. Box is a payment lockbox. WebBank issues many products through brand partners (credit cards, personal loans, point-of-sale financing). Payment addresses are usually printed on your statement and often belong to the servicer, not to this general correspondence box. Using the wrong address can delay or misapply a payment.

WebBank is an FDIC-insured, Utah-chartered industrial bank (FDIC certificate 34404). It brands itself as “The Bank Behind The Brand”: it issues consumer and small-business credit products that are marketed by fintech and retail partners. If WebBank appears on your loan or card, WebBank is typically the lender of record even if you applied through another brand.

I applied through another brand. Who do I contact?

Start with the brand and phone number on your statement or app. Partner servicers handle most day-to-day questions. Use WebBank’s published contacts when you need to reach the bank itself — for example, a formal dispute, a regulator-style complaint, or correspondence the partner told you to send to WebBank.

How should I address an envelope to WebBank?

On the center of the envelope write: WebBank / P.O. Box 757 / Portsmouth, NH 03802. Put your return address in the upper left. Use the full ZIP 03802. If the letter is a dispute or a qualified written request, say so on the first line of the letter and keep a copy plus proof of mailing.

What are WebBank’s office hours?

Salt Lake City: weekdays 9 a.m.–5 p.m., Saturday 9 a.m.–1 p.m., closed Sunday. Summit, New Jersey: weekdays 9 a.m.–5 p.m., closed weekends. The Portsmouth listing is a P.O. Box, not a walk-in branch.

Is WebBank FDIC insured?

Yes. WebBank is an FDIC member (certificate 34404). Deposit insurance, when it applies, covers qualifying deposits at WebBank up to the standard FDIC limits. Credit-card balances and most partner loans are not “deposits” and are not insured as such.

Official Announcement

WebBank mailing address

The address you can mail WebBank is WebBank, P.O. Box 757, Portsmouth, NH 03802. The customer-service email is customercare@webbank.com.

Consumer mailing address

WebBank
P.O. Box 757
Portsmouth, NH 03802

WebBank, P.O. Box 757, Portsmouth, NH 03802

Customer service email

customercare@webbank.com

Public customer-care inbox. If you are special, they may write back.

Open mail app

This information was communicated directly to a consumer by WebBank, in response to the consumer's official FDIC complaint.

Official Announcement

After years of deciphering code, I can state without much equivocation, that there is a high probability, of nearly 100%, that the only address you can mail WebBank (Yes, That WebBank) at is:

WebBank
P.O. Box 757
Portsmouth, NH 03802

You may also be able to send them an email at customercare@webbank.com (if you are special).

A geographical footnote. For those keeping track at home, WebBank is famously headquartered in Salt Lake City, Utah. Why you are required to route physical mail over 2,000 miles across the country to an NH P.O. Box remains one of the great mysteries of modern corporate evasion.

Direct answers

All questions

What is WebBank’s mailing address?

WebBank’s publicly listed mailing address is WebBank, P.O. Box 757, Portsmouth, NH 03802. That P.O. Box is the address published on WebBank’s own Contact Us page and is the address this site records.

What is WebBank’s customer service email?

The customer-care address in public use is customercare@webbank.com. Response is not guaranteed; many WebBank products are serviced by a brand partner, so the email on your statement may be the right one for your account.

What is WebBank’s customer service phone number?

WebBank publishes 1-844-994-BANK (2265) on webbank.com. Hours listed with the Salt Lake City office are weekdays 9 a.m.–5 p.m. and Saturday 9 a.m.–1 p.m.

Where is WebBank headquartered?

WebBank’s corporate headquarters is 215 South State Street, Suite 1000, Salt Lake City, Utah 84111. The bank also lists an office at 1 Deforest Avenue, Suite 100, Summit, New Jersey 07901. Headquarters is not the consumer mailing address.

Why is the mailing address in NH if WebBank is in Utah?

WebBank is a Utah-chartered industrial bank based in Salt Lake City. Consumer mail is directed to a P.O. Box in Portsmouth, NH — more than 2,000 miles away. The bank does not publish a consumer-facing explanation. Use the Portsmouth P.O. Box for mail, not the Salt Lake City street address, unless a document specifically tells you otherwise.

Is WebBankAddress.com the official WebBank website?

No. This is an independent consumer record published by a consumer rights advocate. It is not affiliated with, endorsed by, or operated by WebBank. The official site is webbank.com. Always verify contact details there before you send money, original documents, or sensitive information.

WebBank mailing address

Official Announcement

Direct answers

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