Procedure
How to write to WebBank
Address the envelope to WebBank, P.O. Box 757, Portsmouth, NH 03802. Put the reason for writing in the first line of the letter. Keep a copy.
01
Address the envelope
Center: WebBank P.O. Box 757 Portsmouth, NH 03802 United States Return address, upper left. Forever stamp, upper right.
02
Date and identify yourself
Full legal name, mailing address, phone, and the last four of the account. Never the full card number on paper you cannot control.
03
State the ask
One sentence: what you want WebBank to do. Then the facts, in order. Attach only the pages that prove those facts.
04
Send it so you can prove it
Certified mail or another tracked service if the letter is a dispute, a complaint, or anything with a statutory clock. Photograph the sealed envelope.
Do not put these in the envelope
- A payment, unless your statement names this exact box as the lockbox
- Original government IDs you cannot replace this week
- Passwords, full PANs, or CVVs
If speed matters more than a paper trail, start with customercare@webbank.com and still mail the formal version when the law or the servicer asks for writing.